Perceived Individual Cultural Values and Erp Users: The Case of Saudi Arabia

Abstract

The purpose of this paper is to examine the influence of espoused national cultural values of individuals on user mental acceptance of enterprise resource planning (ERP) systems. Such an influence is mediated by perceived software quality, and perceived user satisfaction with ERP. The structural equation model shows evidence for power distance, and uncertainty avoidance influencing perceived software quality of ERP, even though their influences are relatively weak. Individualism, however, has no significant influence over perceived software quality, while perceived user satisfaction impacts user mental acceptance of ERP. This paper contributes to the body of ERP studies, as (1) validating the influence of cultural values as an independent and external factor impacting the behavioural adoption of ERP users, (2) applying the paradigm of Bagozzi framework to behavioural adoption and acceptance of Information Systems (IS) and (3) contributing to ERP studies in the Middle East from cultural and quantitative perspectives.