LEE, K.; HA, B. C. . The impact of customer engagement on service coordination costs in content service:: the mediating effect of customer response profitability. International Journal of Social Sciences and Humanities Invention, [S. l.], v. 6, n. 11, p. 5716–5723, 2019. DOI: 10.18535/ijsshi/v6i11.06. Disponível em: https://valleyinternational.net/index.php/theijsshi/article/view/2414. Acesso em: 24 apr. 2024.