Abstract

The Government of Kenya introduced Performance contracting in the public service as one of the tools to improve service delivery. Since its introduction in 2004, where only a few of the state corporations participated, performance contracting is now being implemented in a majority of the Ministries, Departments and Agencies. However, Service delivery in Public institutions is still wanting in spite of the introduction of Performance contracting, a control management tool aimed at improving service delivery to members of the public. This study examines employees’ perception of Performance contracting with an aim of improving service delivery to the public. It adopted a descriptive survey design. The target population was 2270 employees and 783 members of the students’ councils of the sampled Public Primary Teachers Training Colleges. Purposive sampling, simple random sampling and stratified random sampling were used to identify the sample population. A total of 429 respondents formed the sample size representing 30% of the study population. The study established that there is a significant relationship between employees’ perceptions of performance contracting and service delivery. The study recommends that for effective Performance contracting on the improvement of quality services in PPTTCs, all employees need to be included in the signing of the performance contracts; the set targets be well communicated to all members of staff. Students should also be included in the setting of their own targets in Colleges for effective implementation. The Government should set a monitoring team on the ground to make sure all agreed PC activities are fully implemented and that rewards must be set for the best and poor performers alike.