ISSN (Online): 2349-2031
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Articles
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Emotional Labor an Antecedent of Employees Turnover: A Study of Flight Attendants

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DOI: 10.18535/ijsshi/v6i1.10· Pages: 5261-5264· Vol. 6, No. 1, (2019)· Published: January 30, 2019
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Abstract

This study was aimed at exploring the relationship of emotional labor with respect to emotional exhaustion on employees’ turnover. The sample of 127 responses of flight attendants collected through questionnaires has revealed that the more the employees perform, the more emotionally exhaust he/she feel and his/her intensions to leave the job increases. The results have proved a strong correlation among three factors.

Keywords

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Author details
Arooj Kanwal
Quaid-i-Azam University, Islamabad
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Tehseen Ajaz2
Quaid-i-Azam University, Islamabad
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